Policies

Refund, Cancellation & Dispute Policy

Study Experts LLC terms for cancellations, refunds, processing fees, and formal dispute claims.

Cancellation and 36-Hour Notice Window

Eligible Cancellations: Clients may cancel scheduled services, tutoring sessions, or project assignments for a full refund (minus non-refundable payment processing fees) only if the cancellation request is submitted at least 36 hours prior to the scheduled start time or agreed deadline.
Late Cancellations: Any cancellation requested less than 36 hours before the scheduled session or deadline is strictly non-refundable.

Prior to Expert Assignment: If you cancel an order before an academic expert has accepted or been officially assigned to your project, you are eligible for a full refund.
Payment Error Safeguards: Duplicate payments, overcharges, or billing errors resulting from technical system glitches will be refunded in full upon system verification.

Payment Processing Fees: In accordance with our payment processor (Stripe) regulations, credit card processing fees incurred at the time of purchase are non-refundable and will be deducted from the total refund amount.
Academic & Grading Outcomes: Study Experts LLC provides custom educational assistance, tutoring, and preparatory material. We do not guarantee specific grades or institutional test scores. Refunds will not be issued based on grading outcomes, test performance, or subjective institutional evaluations.

Claim Submission Window: All refund claims, quality disputes, or service complaints must be submitted in writing to our official billing support email within 14 days of service delivery or session completion.
Evaluation Process: Our team will audit the dispute by cross-referencing user guidelines, expert logs, and submission timestamps.
Processing Timelines: Once approved by our team, refunds are issued immediately via Stripe to your original payment method. Please note that credit card refunds typically take 5 to 10 business days to appear on your statement depending on your financial institution.